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MEMBER UPDATES

Wild Child Membership

Updated 3/23/20

Hello Club 24 family. We hope this note finds you in good health and good spirits. As CEO, I first want to thank you personally for entrusting us to be a part of your fitness journey. We have been tremendously grateful for the outpouring of support, kind comments and words of encouragement from you. You truly represent some of the best in our communities.

My heart and prayers go out to those who are experiencing hardships because of this virus, including those enduring economic challenges. We have families and businesses in our communities that need our help. You and I, we are the difference makers, be generous with your words to those around you. Sometimes it is just a word of encouragement that will help lift our neighbors. 

I want to finish by personally thanking you for being a member of Club 24, and for your patience while we, as a people, deal with these unprecedented circumstances. Take care of each other, eat well, get some sleep, move and in just a few short weeks we will be ready for you.

Sincerely,
Orien J. Fiander
CEO

Club 24

CLUB CLOSURES

As you know, the Governors of both Oregon and Washington have declared a mandatory shut down of several businesses, including health clubs. This is in hopes of slowing the the spread of COVID-19.

This virus targets those who are so dear to us – our elders. If this is truly what it takes to protect those we love, we at Club 24 are all in. 

Although mandates and protocols are changing at a rapid rate, we will keep you updated as best as we can in regards to Club 24 and gym openings. 

For more information regarding COVID-19, please visit https://www.cdc.gov/coronavirus/2019-ncov/index.html  

MEMBERSHIPS

Just a quick heads up on memberships. Out of an abundance of care for our members we felt it extremely important to quickly get the word out to our members regarding gym closures and membership freezes during the Covid-19 government mandated gym closings. We love our members and tried to anticipate members’ needs while simultaneously navigating these uncharted territories. In our eagerness to get the word out, we realize we may have spoken too soon regarding how membership account freezes would be handled. We are sorry for any confusion this may have caused and hope this will clear it up.

Covid-19 is ugly, but please rest assured that we are working hard to make your Club 24 experience as easy and enjoyable as possible.

We are hoping the mandated closings will end shortly and be will be able to reopen on the scheduled dates (March 31st in Washington and April 14th in Oregon). We’ll keep you posted as soon as we have more information. We can’t wait to workout with you again!

Here’s where things are a little different than we anticipated: We initially stated that all membership accounts would be frozen (while members would still see charges for their March dues), and that accounts would NOT be charged until gyms were allowed to reopen. After speaking with our billing/key card access management company, we are finding out that it’s not that simple. Because we are a key-card operated facility and billing and key card access are intertwined, there are some complications with how their system deals with freezing/unfreezing accounts of this magnitude. They are dealing with thousands of gyms trying to navigate these unprecedented closures. They have advised us that the best way to move forward based on the  situation and to have the ability of our members to regain access to our facilities as soon as the mandated shutdown ends is to not freeze accounts. Be assured though that all memberships will be extended for the same period of time that our clubs are closed. We love our members and we are working extremely hard to make this pandemic a little more bearable. 

THOUGHT YOU’D LIKE TO KNOW

CLEANING:

We are actively cleaning your clubs as we speak, giving you the best in industry cleaning. 

DAILY FACEBOOK WORKOUTS:

Although we are all doing our part to social distance, it doesn’t mean we have to stop working out. Our Facebook live workouts will keep you active while feeling part of humanity. Check into our Facebook page for daily live workouts, tips, highlights and hopefully some good ol’ fashioned virtual socializing.