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MEMBER UPDATES

Currently Open Club 24 Locations

Washington

  • ALL   (Conditional access. Please see below for details.)

Oregon

  • ALL   (Conditional access. Please see below for details.)

WASHINGTON

We are elated at the news that the counties in Washington that we serve have been approved to open fitness facilities under the guidelines established for phase 2. We already had several initiatives in place to ensure we could open as soon as possible when permitted within the mandates of the government allowed. All Club 24 locations will be open Monday 9/14 and we want you to be aware of a few changes required for us and our members to open safely, responsibly, and be able to remain open. Please note that as you review the below there are items required by government mandate and additional items being implemented for additional precautions and safeguards for our members and staff.

REQUIREMENTS FOR MEMBERS TO USE THE CLUB:

  • Screening and logging all entrants into the facility for temperature and symptoms of SARS-CoV-2.
    • A designated employee will take the employee/visitor’s temperature using a touchless forehead / temporal artery thermometer.
      • If a person has a temperature above 100.4°F, they will be politely asked to leave immediately, and if applicable, notify their supervisor.
      • If a person has a temperature of 99.2°F or higher, but less than 100°F will be asked to begin self-monitoring their temperature twice a day for a minimum of 7 days to determine if their temperature is going up or down.
    • Each person will be asked if they have any of the following symptoms:
      • Fever, Cough, shortness of breath, runny nose, head or body aches, sore throat, nausea, vomiting, or diarrhea, loss of taste or smell.
      • People who answer affirmatively to a combination of two of any of the following, will be politely asked to leave immediately, and if applicable, notify their supervisor or person they were here to visit.
        • Dry cough, sore throat, and/or shortness of breath.
    • Recorded temperature and answers to respiratory symptoms questions will be documented and the record will be maintained.
  • Require hand sanitation upon entry (alcohol-based hand gel or hand soap washing)
  • Require all entrants to utilize a face mask
  • Hand washing signs will be posted at the entrances, in the facility, and in the restrooms
  • The need for proper gym etiquette is at an all-time high. We ask you to consider thoroughly cleaning the equipment after your use as a safety requirement to help gym-mates stay healthy and for the gym to stay open.
  • Practicing safe distancing by maintaining at least a 6-foot separation between
  • everyone.
  • Revised maximum occupancy of each location will be posted at the door and adhered to (25% of occupancy limit determined by the fire code).
  • Sanitization of the entire facility and all surfaces happens nightly in addition to standard cleaning procedures. Cleaning and sanitization protocols will also happen at a minimum of every two hours.
  • Showers, saunas, and drinking fountains are unavailable. Automated/contactless water bottle fill stations are permitted where available. Please consider bringing your own water, or more water than normal, in the case your location does not have water access.
  • An active membership. New members are welcome to join us. If you most recently were not able to utilize your membership before the shutdown because of an account status, please contact support@club24fit.com to inquire about our forgiveness program as we would love to have you get moving with us again!

HEALTH & SAFETY PROTOCOLS

We have partnered with the Tawtnuk Wellness Institute to oversee the day-to-day operations at each club location to ensure COVID-related health and government requirements are executed and abided by. With over 80 years of combined experience in the health and wellness industry we believe our partnership with Tawtnuk enhances our facilities safety and protocols during this new era of operating a fitness facility. We have asked Tawtnuk Wellness Institute to oversee our operational policies and procedures to standards higher than those established by the government mandates.

All employees have received training on the following updated procedures to ensure cleanliness, sanitization, and safety are our top priority.

  • Staff is screened and logged before starting their shift. Symptomatic staff are not allowed to work and will be sent home.
  • Staff is required to use hand sanitation upon entry (alcohol-based hand gel or hand soap washing).
  • Staff is required to utilize a face mask at all times.
  • Staff is required to practice safe distancing by maintaining at least a 6-foot separation between each other and guests.
  • Staff is required to enforce the state mandated revised maximum occupancy of each location which will be posted at the door. (25% of occupancy limit determined by the fire code).
  • Staff is required to sanitize the entire facility and all surfaces nightly with our electrostatic sprayer equipped with Vital Oxide. Cleaning and disinfect all surfaces, door handles, equipment, etc. several times per day.
  • Workers must clean and disinfect their work areas twice per day by wiping down all surfaces and high touch objects within their workspace.
  • Workers will be required to wash hands after using the toilet, before eating, and if they cough/sneeze into their hands (following the 20-second hand-washing
  • rule).
  • Requiring employees to cough/sneeze into their sleeve, preferably into their elbow. If using a tissue, discarding it properly and cleaning/sanitizing their hands immediately.
  • Asking workers to avoid touching their face, particularly eyes, nose, and mouth with their hands to prevent from getting infected.
  • If workers find themselves coughing/sneezing on a regular basis, avoiding close physical contact with their coworkers and taking extra precautionary measures (such as requesting sick leave).
  • Where possible, shifts will be staggered to reduce the number of workers in an area and within the facility.

FREQUENTLY ASKED QUESTIONS

  1. How does reopening impact my membership?
    • All memberships were frozen five months ago upon the shutdown as a result of COVID. As the membership systems come online this week all memberships will be automatically restarted as if there wasn’t a shutdown.
    • Paid in full memberships will be extended to reflect a new end date five months beyond your previous end date to ensure all services paid for are rendered.
    • Annual membership end dates are automatically extended five months to honor our contractual terms to our members.
    • Month-to-month memberships will be emailed separately Monday or Tuesday after we consult membership services due to technical differences with your membership type. 
    • Membership cost the same as they did pre-COVID.
  2. What services are NOT available at Club 24 during this phase?
    • Showers
    • Saunas
    • Tanning
    • Water fountains
    • 24-Hour access
    • Back/side door access
  3. Do I need an appointment to attend?
    • No, not at this time. However, systems are being built as a precautionary measure in the case that this becomes part of government mandates at a later date. We will notify you of how to access this functionality in the future if needed.
  4. How are protocols and expectations being communicated while in the club?
    • Please familiarize yourself with updated signage from Tawtnuk Wellness Institute that has been placed at each entrance and throughout each facility.
    • Protect yourself by politely communicating with other members if they do not abide by social distancing, mask, or cleaning protocols. 
    • Our staff is following a “see something, say something” policy. We appreciate you kindly adhering to their reminder or self-selecting to leave.
    • Staff will always be willing to answer any questions you may have.
  5. What if I don’t feel safe returning to the club yet, or if my Primary Care Provider has instructed me not to go to the gym for health reasons?
    • We understand and respect everyone’s personal choice of if they are ready/able to return to utilizing their membership at our facilities. If you feel it is best for you to not return quite yet please email us at support@club24fit.com and a member of our team will reach out to re-freeze your account until you are ready or until all government mandates are lifted.
  6. Do I need a doctor’s note?
    • No, not at this time. However, systems are being built as a precautionary measure in the case that this becomes part of government mandates at a later date. We will notify you of how to access this functionality in the future if needed.

If you have any questions, please see a staff member or email us at SUPPORT@CLUB24FIT.COM.

 

OREGON

All Oregon locations are currently open to all members. We appreciate your assistance and support in providing a safe and clean place to workout within the government mandates. Please review the below update on facility use, member courtesy, and staff support. Abiding by these mandates helps ensure we can stay open and that all members and staff can stay safe.

  • Properly worn face coverings are required upon entry and during the entirety of your workout. Failure to wear a face covering properly (over mouth and nose) will require staff to ask you to leave.
    •  PLEASE NOTE: Some members may be at risk, immune compromised, or have other conditions that makes it unsafe for them to be in environments or around people not wearing a mask. By following the government mandate of wearing a mask at all times you make it safe for these members to also utilize the club and for us stay open.
    • PLEASE NOTE: Some members have been advised by their medical professional to workout but have deemed it unsafe for them to do so while wearing a mask. Please keep this in mind when you see someone not wearing a mask. These members have the required doctor’s note stating so and have it on file with our staff. 
    • PLEASE NOTE: If you choose not to follow the government mandates required for us to stay open please let a member of our staff know. They will gladly freeze your membership until mandates change or are lifted to the point that you are comfortable abiding by.
  • Please ensure you are practicing good gym etiquette as required by the government mandates by thoroughly cleaning and sanitizing any equipment you use.
  • Social distancing must be practiced while in the club (6 feet apart). No exceptions. Failure to  properly social distance will require staff to ask you to leave.

If you have any questions, please see a staff member or email us at SUPPORT@CLUB24FIT.COM.