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(509) 783-1037

FAQ

COVID Related Question

Of Course!! The easiest and fastest way is to visit our website and joining online using the link below.

Become A Member Today 

You can also visit our Pasco, Union or Prosser location during our limited staffed hours and sign up in person.

Monday – Thursday 4pm-7pm

Friday – Saturday 10am-1pm

Per state mandate by the Governores of Washington and Oregon, masks are required AT ALL TIMES while in all Club 24 Facilities. This includes when entering and exiting the building and even while working out and no matter what your heart rate is. *Please consult your doctor to ensure it is safe for you to workout while wearing a mask.

Billing is currently on for All clubs with the exception of Baker City and Pendleton which are both still closed. If you see an issue with a charge that was processed while we were closed please email support@club24fit.com and we will get you taken care of. Please understand with the influx of emails at this time, our response time is a little longer than usual. Thank you for your patience. 

We are slowly bringing back staff at some locations! You can now find staff in the following clubs with limited staff hours…

 Pasco, Union, Prosser

Monday – Thursday 4pm-7pm

Friday – Saturday 10am-1pm

The most likely cause is that your membership expired while we were shut down. When that happens you membership automatically rolls over to a month to month membership which is a higher cost than an annual membership so when your monthly dues were charged they were charged at this higher rate. If this happened on your account please email us at support@club24fit.com and we can easily get that issue fixed for you no problem.

We are offering a freeze on your account, by request, for up to 90 days at no charge. Please email support@club24fit.com to make this request.

We understand and support you in your path to better health. A 90-day freeze can be placed on your account by emailing support@club24fit.com. To maintain your freeze beyond the initial 90-days please send us a copy of a doctor’s note.

Yes. Any time lost due to the pandemic will be automatically credited to your account.

Schedules have been adjusted from our pre-pandemic schedule. Please review your locations page here on our site, Facebook, or Google for the current schedule.

Per State guidelines,  capacity per gym is reduced to 25%.

At all locations please follow physical distancing  guidelines of 6 feet between you and others. Signs have been posted to remind all members and guest of these guidelines.

For example, our average location’s capacity is between 135 to 150 and our average utilization during peak hours is 20 to 30 members. With the 25% capacity threshold 33 to 37 members can be present.

We have adopted protocols from the Tawtnuk Wellness Institute, a health and wellness organization with over 80 combined years of experience in facility cleanliness and sanitization. These not only meet state guidelines, but exceed them.

We have initiated the following measures to provide a safe space for members and staff:

  1. Water fountains, saunas, showers, and other “high-touch” equipment is unavailable at this time.
  2. Signage to remind members and staff of physical distancing and other guidelines.
  3. Mask are required for staff and members as outlined by state and/or local mandate.

Guests are welcome within the terms of your membership agreement. 

NEW MEMBERS

All Club 24 memberships include:

  • An access key card with a lanyard with 24/7 access to all Club 24 locations 
  • Our gyms packed with state-of-the-art cardio and strength equipment
  • Access to our in-house massage chair
  • Personal training at affordable rates.
  • Two referral 7 day trial passes for friends and/or family

Membership upgrades are also available for training, tools, and app access.

All Club 24 members must be 14 years of age or older. Proper identification must be shown at time of sign up. All 14 and 15 year old members, must be accompanied by an adult at all times.

At Club 24, we are here to help you achieve the fitness goals you want and keep you motivated. With your membership you are entitled to a free fitness assessment with one of our personal trainers to ask questions, receive demonstrations on equipment, and see if a personal training program is right for you. 

Select Club 24 locations, we also offer a weekly club orientation for members who want to get better acquainted with equipment, exercises and stretches. These orientation demonstrations are free to members and can provide you with a great foundation on how to get started. 

If you work out during staffed registration hours, our friendly and knowledgeable desk staff will be happy to help answer any questions you may have about equipment usage. 

AROUND THE GYM

We recommend wearing comfortable clothes, sweatpants and/or shorts, t-shirt, or long sleeve t-shirt, and a pair of comfortable tennis shoes. Shirts are required at all times in Club 24 gyms to ensure everyone is comfortable working out, safety, and sanitation reasons. 

No one at Club 24 is here to judge your fashion choices. No need to worry about wearing certain brands or how your hair or make-up looks when you walk through our doors. We are all here to get fit, have fun, and get sweaty!

Make sure to wipe down equipment with provided sanitation wipes after use. During peak gym hours, please spend no more than 30 minutes on the cardio machines if you see members waiting. Also, don’t forget to re-rack your weights.  Sharing is caring! 

Please see the location pages on our website, Facebook, and Google for our most current hours by location.

Depending on the location, we offer both. While some locations have locker rooms and showers, others may only offer showers or locker rooms or neither! Our facility sizes vary and we can’t have it all unfortunately. However, we will always offer a safe place to place your belonging while you get your workout in! Not to worry.  

Call your local Club 24 location for club amenity details.

CURRENT MEMBERS

Yes! Your key card is your VIP pass into any of our Club 24 locations 24 hours a day, 7 days a week! If you haven’t already, check out our three newest locations, Broadmoor in West Pasco, Hansen Park in Kennewick, and Benton City !

The fastest way to get a new Key Card is to visit one of our clubs during staffed hours (See Above). You can also contact us at support@club24fit.com to get a replacement. Please be aware that there is a $5 fee to replace a lost keycard.  If you still have your card but need a new one due to wear and tear, there is no charge when turning in your old card.

We love when our members bring in their friends or family! In order to bring in a guest, all guests must sign a guest waiver and be on a guest pass (provided by Club 24) or pay for a day pass. 

Under no circumstances are guests allowed in the club without signing a guest waiver. Please see our front desk during registration hours for assistance.

Day passes are $20 or month passes are $199

If you feel tempted to sneak in a guest(s) during non-staffed hours, please be advised you are risking a $100 penalty per guest per occurrence on your account. We do watch our surveillance cameras, please don’t try to cheat us, or the system. It’s unfair to all members who pay for their memberships at Club 24. Integrity matters. 

Club 24 memberships may be cancelled at any time for month to month members and on your anniversary date for 12 month contract members. A written notice must be received 30 days prior to your monthly payment date in order to not be auto-debited for the following month. Cancellations are processed by club staff during registration hours and must be received in writing.  No cancellations are accepted by telephone or email. Member account must be in good standing in order to process cancellation.

Other accepted cancellation circumstances:

  • Should member(s) permanently move their residence more than 25 miles from any available Club 24 location. A $50.00 fee will be applied per cancelled person and legitimate evidence of the move must be provided to club staff.
  • Should a member become permanently disabled or for other medical reasons can no longer use Club 24 services. The disability or medical reason must be confirmed by an examination of a physician agreeable to the member and the club.
  • Military personnel on leave for military duty. Military must give Club 24 prior notice to leave or we can provide the option to freeze account until your return.

If you are still within your annual contract and would like to cancel your membership without an cancellation circumstance l  listed above, you will be responsible for paying the remaining account balance of your annual Club 24 membership. 

If you just signed up for Club 24 and if you wish to cancel your contract without penalty, you can cancel it by deli isted above, you will be responsible for paying the remaining account balance of your annual Club 24 membership. 

If you just signed up for Club 24 and if you wish to cancel your contract without penalty, you can cancel it by delivering or mailing a written notice to the club. Your notice must say that you do not with to be bound by the contract and must be delivered before midnight of the third business day after you sign your contract. If you do cancel within the three days the Club will return to you all the amounts you have paid within thirty days.

We are offering a freeze on your account, by request, for up to 90 days at no charge. Please email support@club24fit.com to make this request.